Gerald Jones MP

Putting Merthyr Tydfil and Rhymney at the Heart of Parliament

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Putting Merthyr Tydfil & Rhymney 

at the heart of Parliament

 

Hi there,

Thank you for taking the time to visit my webpage. As you may be aware I was elected to represent Merthyr Tydfil and Rhymney in Parliament on May 7th 2015, but as of 3/05/17, Parliament has been dissolved and I am no longer MP for Merthyr Tydfil and Rhymney.

I'm seeking re-election on June 8 2017, and this website is dedicated to my candidacy.

Gerald_Jones_MP.jpgMerthyr Tydfil and Rhymney is my home, I’ve lived here all my life. Being raised in the village of New Tredegar where I still live to this day I’ve never wanted to live anywhere else. I believe strongly that wherever you go in the world, you still won’t get a warmer welcome than Merthyr Tydfil and Rhymney.

I’m a passionate advocate of these Valleys; we live in the beating heart of Wales. Since the constituency elected Keir Hardie over 100 years ago our constituency has been at the centre of British Politics. We’ve led the debate for better wage, we were the first people across the world to raise the red flag of social justice, and our representatives have included two leaders of the Labour party as well as the minister responsible for founding the NHS. We have been at the forefront of building a better Britain.

In my time as MP, I've tried to fairly represent our communities and values, putting them at the forefront of the British political debate as my predecessors have done. As a Labour representative I've put the values of fairness and justice at the heart of everything I do. I promise to stand up and speak out for equality of opportunity, and for all the people across the constituency. I

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Over these pages I hope to give you an insight into my work and beliefs. I hope you find them useful; however should you wish to know anything further or have an issue that you feel I may be of help with, please feel free to get in touch using the contacts page.

Thanks again for visiting, I hope to you’ll call by again,

Gerald

Welcome

Putting Merthyr Tydfil & Rhymney  at the heart of Parliament   Hi there, Thank you for taking the time to visit my webpage. As you may be aware I was elected to represent...

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(Gerald Jones MP and Dawn Bowden AM with winner, Maja Marek)

Local Labour representatives Gerald Jones MP and Dawn Bowden AM have picked this year’s winner of their annual Christmas card competition. The competition, open to all Primary Schools across Merthyr Tydfil and Rhymney invited pupils to design the cover image for this year’s Christmas cards to be used by Gerald and Dawn.

This year’s winner, Maja Marek from Dowlais Primary School, was presented with a Certificate and a £30 Gift voucher for Argos by both Gerald and Dawn at a special assembly. Her winning design included a festive red-nosed reindeer drinking a large mug of hot chocolate and marshmallows.

Two runners up were also selected, Hollie Jones from Fochriw Primary and Katie Williams from White Rose Primary, who each received an Argos gift voucher worth £15 and will supply the personal cards of Dawn and Gerald respectively this year.

Gerald Jones MP was particularly impressed by the strength of entrants this year:

The Christmas card competition was run to showcase some of the creativity that local children in the constituency have, and we haven’t been disappointed”, the MP for Merthyr Tydfil and Rhymney said.

“There have been so many really creative entries and it was very difficult to pick a winner. But Maja’s stood out for us because of its vibrancy of colours and artistic design.”

Dawn Bowden AM was also very pleased with the response of local schools to the competition:

“I’m always really impressed with how talented and creative young people in Merthyr Tydfil and Rhymney are and I’m very proud what they can do.

“Working with young people and our brilliant local schools is a real privilege and I would like to thank them all for taking part in this year’s Christmas Card competition.”

Local Children add sparkle to MP & AM’s Christmas cards

(Gerald Jones MP and Dawn Bowden AM with winner, Maja Marek) Local Labour representatives Gerald Jones MP and Dawn Bowden AM have picked this year’s winner of their annual Christmas...

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Gerald Jones MP for Merthyr Tydfil and Rhymney recently attended a parliamentary event hosted by Ombudsman Services, one of the leading providers of redress in the UK, to learn more about local consumer trends in the energy and communications sectors.

Designed to provide support for MPs helping residents in their local areas with consumer issues, the Ombudsman Services team were on hand to offer a tailored overview of specific energy and communications issues affecting those in each area.

Last year, in Merthyr Tydfil and Rhymney residents made 70 complaints about energy and communications issues, from billing issues to switching suppliers. In total, consumers were handed back £4,448 - the equivalent of £63 per case - as Ombudsman Services corrected the injustices they had experienced.

As well as hearing more about current consumer issues in his constituency, Ombudsman Services invited Gerald Jones to show they take consumer rights seriously, by pledging to 'stand up for consumer rights', along with 29 other MPs from across the UK.

The event forms part of a larger drive by Ombudsman Services to develop a more systematic and proactive approach to consumer redress, with a view to tackling issues at source, and enhancing consumer experiences for everyone.

Gerald Jones MP is able to help residents with complaints, as well as many other issues, at his weekly surgeries. For ongoing energy and consumer complaints, residents should get in touch with Ombudsman Services by visiting www.ombudsman-services.org.

Alternatively, for complaints about public service providers, an independent care provider, or to report the breach of a Local Authority’s code of conduct by its Members, residents should contact the Public Services Ombudsman for Wales.

Gerald Jones MP said: “I speak to a lot of people in Merthyr Tydfil and Rhymney about consumer rights and complaints, and often they don't know how to take a complaint further, so I’m keen to raise awareness of how people can tackle bad service.

"Today was a good opportunity to discuss the barriers and issues for customers when it comes to complaining, and to learn more about the redress sector. If anyone has an issue that can’t be resolved with the company, I would encourage them to come to one of my clinics, or approach the relevant Ombudsman.’’

Lewis Shand Smith, Chief Ombudsman at Ombudsman Services, said: “Knowing your consumer rights and the options available to you if you receive poor service is very important. We want to see a more proactive approach to consumer redress in the UK, so it’s great to see MP’s like Gerald Jones showing commitment to helping constituents, showing that this is not an issue to be taken lightly.

"Complaining should be an easy, hassle-free experience – if you’re still in a dispute with an energy or communications company after eight weeks, Ombudsman Services can look into the case for free and provide a resolution – it could be worth your while.”

What to do if you have a problem?

Anyone who experienced bad service has the right to complain, but it can be daunting. To make things easier, Ombudsman Services has pulled together some top tips:

  1. Firstly identify what you want to achieve, have a clear idea of what it is you want to achieve from complaining
  2. Don’t get emotional – keep your anger in check and don’t get mad. Be assertive without being aggressive
  3. Don’t be embarrassed – it’s your right to complain if you’re not satisfied
  4. Admit your part in the problem if you have any fault
  5. Address one complaint at a time, ensure what you say is clear and fair
  6. Keep records of all correspondence, paperwork, bills and receipts, if asked to send them anywhere make sure you send photocopies and keep originals
  7. If you’re not getting results complaining directly to the company, identify the person or organisation who has the power to make changes and help
  8. If your complaint has not been resolved quickly (normally within eight weeks), you can take your complaint to an organisation like Ombudsman Services https://www.ombudsman-services.org/

Ombudsman Services provides an independent and impartial means of resolving disputes outside the courts at no cost to the consumer. It can investigate disputes between customers and suppliers that have been ongoing for eight weeks or more, or those that have reached a deadlock stage. Consumers must contact their supplier directly in the first instance before they can escalate the complaint to the ombudsman.

Gerald Jones MP joins forces with Ombudsman Services to stand up for consumer rights

Gerald Jones MP for Merthyr Tydfil and Rhymney recently attended a parliamentary event hosted by Ombudsman Services, one of the leading providers of redress in the UK, to learn more...


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